Terms and Conditions
This Terms and Conditions ("Terms and Conditions") sets out the terms and conditions on which WML shall provide the Services to User through the Platform.
In order to use our Services, you must be 18 years old or older. If you are under 18 years old, you will need permission from your parents or legal guardians.
By keep accessing this Platform and use the Services from this Platform, you agree to be bound by these Terms and Conditions.
Please read the Terms and Conditions set out below carefully before opting to use the Services provided in the Platform.
Definition and Interpretation
The following words and terms, whenever used in this Terms and Conditions, unless repugnant to the meaning or context, shall have the following meaning:
• "We", "us", or "our" all refers to WML;
• "You" or "your" all refers to the User;
• "Platform" all refers to JellyJelly, shall mean the following: (i) websites owned or controlled by WMLaccessible through computers or WAP or GPRS enabled mobile phones; (ii) mobile applications of WML; (iii) voice and data channels (including IVRs) to be facilitated by WML; and (iv) any other booking medium that WML may introduce in future;
• "Ticket" refers to a ticket or reservation (whether in physical or electronic form, as permitted under law) that allows the holder thereof access to the Theatre, on the date, time and for the film identified in such ticket or reservation;
• "Ticket Provider" refers to a cinema or event organizer who has cooperation with WML to sell their Tickets on the Platform;
• "Privacy Policy" refers to the agreement as displayed on the Platform governing how we collect and store data
Acceptance of Terms
In addition to this Terms and Conditions and depending on the Services opted for by you, you shall be required to read and accept the relevant Term of Services (“TOS”) that may be in place for such Service.
Modification of Terms
We reserve the right to modify the Terms and Conditions, including but not limited to the charges for the Services provided through the Platform.
Any material or substantive modification of the Terms and Conditions will be published on the Platform. You are responsible for carefully reviewing such modifications. We will notify you of any modifications to the Terms and Conditions (if any) by displaying them on the homepage of the Platform. If you continue to use and access the Platform after any posted amended version of the Terms and Conditions, it will be deemed your acceptance of the amended Terms and Conditions.
Purchase Policy
Jelly Jelly (“Platform”) is operated by Westec Media Limited (“WML”). Through Platform, WML will provide you (“User”) with entertainment-related information, pricing, availability, and reservations for cinema tickets and other events across Cambodia (“Services”).
To enhance your user experience, certain web pages utilize “cookies” to deliver personalized information upon subsequent visits. Cookies are unique identifiers that websites transmit to your browser, enabling the retention of data on your computer for facilitating your next interaction with our site. You have the option to configure your browser to receive notifications when a cookie is sent, granting you the autonomy to accept or decline its inclusion. The data we collect and analyze is instrumental in refining our services to meet your evolving needs.
Occasionally, we may collect personal information from you, such as your name, physical address, email address, or telephone number. Our intention is to inform you before we do so and to disclose our intended use of the information. Typically, you will have the option to decline providing the information, and in the future, you will be able to “opt out” of certain uses of the information. If you choose not to provide the information we request, you may still visit the website, but you may be unable to access certain options, offers, and services.
We will not disclose any information derived from the registration for, or use of, any online service (including names and addresses) to third parties without the explicit consent of the user or customer. This restriction applies except in cases where such disclosure is mandated by subpoena, search warrant, or other legal process, or in the event of imminent physical harm to the user or others. We will permit suppliers to access the information for the purpose of verifying your registration and providing you with the benefits you are entitled to.
By purchasing a ticket through our Platform, you grant us or any of our affiliate partners the authority to contact you regarding relevant sponsorship and marketing opportunities.
We are committed to safeguarding the information you share with us. We have implemented robust technology and security measures, along with stringent policy guidelines, to protect the privacy of your personally identifiable information from unauthorized access, improper use, or disclosure. We will continuously enhance our security protocols as new technologies emerge.
Should our privacy policy undergo any changes in the future, it will be prominently displayed here, accompanied by a new effective date. We strongly encourage you to regularly review our privacy policy to ensure your understanding of our current policies. Please include the privacy policy in the subject line of your correspondence. We will endeavor to respond to all reasonable concerns or inquiries within a five-business-day timeframe.
Limitation of Liability
We have endeavored to ensure all information on the Platform is correct but we neither warrant nor make any representations regarding the quality, accuracy or completeness of any data or information contained. We make no warranty, express or implied, concerning the Platform and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the Platform.
By accepting this Terms and Conditions, you agree to release and discharge WML from any liability whatsoever arising out from any aspects of the arrangements between you and the Ticket Provider. In no circumstances shall we be liable for the services provided by the Ticket Provider but we will give our best to facilitate your complaint by communicating it to the Ticket Provider. We take customer complaints very seriously and aim at responding to your complaints as soon as reasonably possible. All complaints should be addressed to info@jellyjelly.app or directly through our customer service.
Under no circumstances shall we be held responsible for any damages resulting from:
• The unauthorized use or inability to use the Services;
• The expenses incurred in procuring substitute Tickets and services, or any other goods, information, or services purchased or obtained, messages received, or transactions entered into through the Services;
• Unauthorized access to or alteration of your transmissions or data;
• Any other matter pertaining to the Services, including, without limitation, damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the Platform.
We will not be held liable for the Platform’s non-availability during scheduled maintenance operations or any unforeseen suspension of access due to technical reasons or any circumstances beyond our control.
You acknowledge and consent that any material and/or data downloaded or otherwise obtained through the Platform is solely at your own discretion and risk. You will be solely responsible for any damage to your computer systems or loss of data resulting from the download of such material and/or data.
Under no circumstances will we be held liable for any failure or delay in providing Services where such failure arises as a result of any act or omission that is beyond our reasonable control. This includes all overwhelming and unpreventable events caused directly and exclusively by forces of nature that cannot be anticipated, controlled, or prevented by prudent, diligent, and careful actions, such as war, riot, civil commotion, compliance with any law or governmental order, rule, regulation, or direction, or acts of third parties (“Force Majeure”).
We have implemented all prudent measures to mitigate internet fraud and guarantee that any data collected from you is stored with the utmost security and safety. Nevertheless, we cannot be held accountable in the exceedingly improbable scenario of a breach in our secure computer servers or those of third parties.
The maximum liability on WML’s part, under any circumstances, in relation to any services provided on the Platform, shall be capped at the refund of the total amount received from you for utilizing the Services, minus any cancellation, refund, or other applicable charges. In no instance shall the liability encompass any consequential loss, damage, or additional expense whatsoever.
Prohibition Against Unlawful Use
As a prerequisite for utilizing the Platform, you are obligated to warrant that you will not employ it for any purpose that is unlawful or contrary to any applicable law, whether within or outside Cambodia, or prohibited by this Terms and Conditions and/or the Terms of Service, including both explicit and implied provisions. Furthermore, the Platform shall not be utilized in any manner that could cause damage, disable, overburden, impair, or interfere with the use and enjoyment of the Platform by any other party. You are specifically prohibited from obtaining or attempting to obtain any materials or information through any means that are not intentionally made available, provided for, or accessible through the Platform.
User’s Obligation
You represent and confirm you’re of legal age to enter a binding contract and aren’t barred from using the Platform or receiving the Services under Cambodian or other applicable laws.
To use a Service, you must maintain the necessary equipment (e.g., a mobile phone, computer, and modem) and access the World Wide Web at your sole cost. You’re responsible for accessing the Services, which may involve third-party fees like airtime or internet service provider charges.
The Services may include communications from us, such as service announcements and administrative messages. You agree that the Services are provided “as is,” and we don’t assume responsibility for deletions, mis-delivery, or failure to store user communications or personalized settings.
Your registration on the Platform is optional. Upon registration, you’ll receive a User ID and Password. You’re responsible for maintaining their confidentiality and for all activities using them. You mustn’t use someone else’s User ID and Password without permission. You’re responsible for your Password’s security and all transactions made with it. Your Password is encrypted and stored in our database, so we don’t know it. You confirm you’re the authorized holder of the credit card or account used in your transactions. We won’t be responsible for any financial loss or inconvenience from misuse of your User ID or Password.
You also agree and undertake to immediately notify the Platform of any unauthorized use of the User ID or Password and to ensure that you logs off at the end of each session on the Platform. We shall not be responsible for any, direct or indirect, loss or damage arising out of your failure to comply with this requirement.
You agree to provide accurate information about yourself and beneficiaries as prompted by the registration form. You must promptly update this information to keep it accurate, current, and complete. If you provide false, inaccurate, incomplete, or suspicious information, we may suspend or terminate your registration and refuse use of the Platform and Services.
You also grant WML the right to disclose Registration Data to third parties as needed for the Services.
Breach
We may limit your activity, warn other users, temporarily suspend or terminate your registration, or refuse access to the Platform if:
• You breach these Terms and Conditions or other related documents.
• We can’t verify or authenticate your information.
• Your actions infringe on third-party rights, breach laws, or cause liability to us, you, or other users.
Intellectual Property
We may provide sponsored content like sound, photos, graphics, video, or other materials. This content may be protected by copyrights, trademarks, or intellectual property laws. You can only use it as authorized by WML. Don’t copy, transmit, or create derivative works without permission.
You must not upload, post, reproduce, or distribute content on or through the Platform that’s protected by a third-party copyright or proprietary right without permission. Any content distributed with the owner’s consent must have the appropriate copyright or proprietary rights notice. Unauthorized submission or distribution is illegal and could lead to personal liability or criminal prosecution.
Indemnification
You agree to indemnify, defend, and hold harmless WML, its subsidiaries, affiliates, directors, officers, agents, contractors, partners, and employees from any losses, liabilities, claims, damages, costs, expenses, or interest arising from any breach or non-performance of any representation, warranty, covenant, or agreement made or obligation to be performed by you under this Terms and Conditions.
Severability
If any provision of this Terms and Conditions is invalid or unenforceable, it will only affect that provision or part of it. The remaining provisions will remain in full force and effect.
Governing Law
This Terms and Conditions are governed by and construed in accordance with Cambodia law.